Can't Receive a Verification Code

Generally, you should receive a verification code to verify your phone number or email address within 60 seconds. In the case that you do not receive a verification code, please follow the steps below:

1. Check that you have inputted the correct phone number.

2. Try resending the verification code again.

3. Wait for about 5 minutes, sometimes the SMS is delayed.

4. Check your phone signal and check with your service provider for any issues which might prevent you from receiving SMS.

5. Close the Poolin Wallet app, and open it again.

6. If you still don’t receive the verification code, please contact us. And provide us the problem desciption and your account name (phone number or email address).

         We will  help you to solve it as soon as possible.

Poolin email: [e-mail]