What is KYC?
"Know Your Customer" or KYC refers to the process of verifying customers' identities before or during the start of Poolin's relationship with them. It is a precaution against illegal transactions and activities (i.e money laundering).
What certificates can I use for KYC Verification?
We support all types of Passports, and any other IDs or Driver Licenses with English.
How do I KYC?
To complete your KYC, please follow the steps below:
1) Click on "Me" at the bottom of the App, then enter "My Profile"
2) Next, simply upload the required information for Real-Name Information.

Is there other way to verify if the approach above does not working?
Yes, please click the button below to start Manual Verification.
How long does it take for KYC verification?
Generally, KYC verification (with photo) will take up to 1 - 2 days.
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